Not one single toy in my childhood survived more than a month! My intrigue into the inner workings of my childhood possessions was too great to ignore and I took a screwdriver to every one of them. I loved understanding how they worked, how the circuits controlled the motors, which turned the gears which drove the wheels on my RC cars. I loved to make new things out of old and combine items to make new, re-purposed combination.
This obsession has continued into my adult life however instead of pulling apart toys I now pull apart numbers, data and systems to come up with better ways of working. This obsessive approach to knowledge and learning has lead me to make innovative changes in every role I’ve held by seeing things in a way that others haven’t been able to. This knowledge has also helped me to network easily by having the confidence to discuss any subject broached.
With 12 yrs+ experience working for various large corporates as a team manager, analyst, designer and developer I have a very broad knowledge of the tools and systems needed to make a business run smoothly. I’ve also spent years running call centre teams, analysing performance and building call centre systems. This working knowledge has proved particularly useful within Red Cloud. I’ve helped to design and implement everything from smart spreadsheets to CRM systems to ensure Red Cloud customers get exactly the tools they need to support their goals. Along with this, I’ve been able to give advice on third party systems from both a user and design/developer point of view.
As we work with you to get your processes, culture and management team in line, you can rest assured I will be able to provide insightful and impartial advice to support these efforts.